FAQ
Ordering and Products:
What sizes do 11:11 t-shirts come in?
11:11 L.U.C.K. t-shirts are available in various sizes, ranging from XS to XL. You can find specific size information on our website's product pages.
How do I know which size to order?
To determine the right size, please refer to our size chart on the product page, which provides measurements and guidance for a perfect fit.
Do you offer international shipping?
Yes, we offer international shipping to bring 11:11 L.U.C.K. to supporters around the world.
Payment and Pricing:
What payment methods do you accept?
We accept various payment methods, including major credit/debit cards, included Apple Pay, for a secure and convenient shopping experience.
Are taxes and duties included in the price?
Taxes and duties may be applied based on your location. The final price will be displayed during checkout.
Is it safe to use my credit/debit card on your website?
Yes, your payment information is secure. We use industry-standard encryption to
protect your data.
Returns and Exchanges:
What is your return policy?
Our return policy allows for returns or exchanges within 30 days of receiving your
order. Please review our Returns & Exchanges page for detailed information.
How do I make a return or exchange?
To initiate a return or exchange, please follow the instructions on our Returns
& Exchanges page, and our customer service team will assist you.
What if my product is faulty or incorrect?
If you receive a faulty or incorrect product, please contact our customer service team, and we will resolve the issue promptly.
Ethical Practices and Charity:
How does 11:11 support mental health awareness?
11:11 L.U.C.K. is dedicated to promoting mental health awareness through our fashion
collections. We donate 2% from profit to mental health charities and actively
engage in mental health advocacy.
Are any proceeds from my purchase donated to charity?
Yes, 2% from profit goes directly to supporting mental health
charities, contributing to our mission of building a kinder world.
Miscellaneous:
How can I contact customer service?
You can reach our customer service team through the contact information provided on
our website's Contact Us page.
Where can I provide feedback about your products?
We welcome your feedback! Feel free to leave product reviews on our website or share your thoughts on our social media platforms.
How can I stay updated on 11:11’s new releases and events?
Stay connected with 11:11 L.U.C.K. by following our social media accounts and subscribing to our newsletter. This way, you'll be the first to know about our latest releases and upcoming events.