Shipping policy

SHIPPING METHODS AND COSTS

We aim to dispatch all orders within 1-2 working days (Monday-Friday) from the order date. Any order placed after 12 P.M. ET will be processed the following business day. 

Delivery timings as well as shipping rates, may vary according to the destination address. 

Your rate will be automatically calculated at checkout.

Shipping Delays

We invite you to consider the delivery times indicated above only as a reference and estimation. You will always be able to track your order when logged in your Account.
We do not take responsibility for any delays caused by destination customs clearance processes.

During holidays and peak periods, your order may take longer than anticipated.

DDU (Delivery Duties Unpaid)

Please note that orders shipped outside of the United Kingdom may be served as DDU (Delivered Duty Unpaid) and may be subject to import duties, local taxes and customs fees.

Payment of these DDU fees is the sole responsibility of the Client. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Please be aware that some shipments may experience delays due to the customs clearance process. This is unfortunately outside of our control and we cannot take responsibility for any delay. 

Once the parcel has been cleared by customs, duties need to be paid to the local border. If a client refuses the duties charges, 11:11 L.U.C.K. will then refund the order net of shippings costs and duties.