Site Accessibility Statement

11:11 L.U.C.K. is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.
We are continuously working to improve the accessibility and usability of our site, following the relevant standards and guidelines, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Efforts to support accessibility include:

-Ongoing monitoring and updates to improve user experience.

-Regular review of content structure, contrast, and navigation.

-Implementation of accessibility features compatible with assistive technologies.

If you encounter any difficulty accessing any part of this website, or if you have specific questions or suggestions regarding accessibility, please contact us at info@1111luck.com.
We will make every reasonable effort to provide the information or assistance you require in an accessible format.

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Our Customer Care team will review the information provided and contact you shortly with the next steps and return instructions, where applicable.

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In accordance with applicable European consumer protection laws, customers residing in the European Union have the right to withdraw from their purchase within 14 days of receiving their order, without providing any reason.

To exercise your right of withdrawal, please complete and submit the form below within the applicable withdrawal period.

Once your request has been submitted, you will receive an email confirmation acknowledging receipt of your withdrawal request.

Please note that returned items must be sent back in their original condition, including all tags, packaging, accessories and accompanying documentation.

Refunds will be processed in accordance with our Return Policy and applicable consumer protection regulations.

For additional information, please review our:

Terms & Conditions

Shipping Policy

Return Policy

Privacy Policy

If you require further assistance, please contact our Customer Care team.

Order Information

Products to return

Please indicate the item(s) you wish to return.

Please review our Terms and Conditions, Shipping, and Return Policy for additional information regarding returns and refunds.

Before submitting your request, please review all information carefully.

By clicking the button below, you confirm that you wish to exercise your right of withdrawal.